/* ============================================================
   Bandeja (bot + humano) — port de mb-buzon/assets/app.css
   Design system: BIMIT dark-green chrome + light work surface.
   Lime (#b7f34d) only ever sits on dark backgrounds (contrast).
   ============================================================ */
:root{
  --deep:#0e1f18;        /* header / dark chrome */
  --deep-2:#132a20;
  --forest:#1b4332;      /* primary action on light bg */
  --forest-hi:#2d6a4f;
  --lime:#b7f34d;        /* accent on dark only */
  --lime-soft:#eafccf;   /* outgoing bubble fill */
  --lime-line:#cde9a2;
  --mint:#52b788;
  --coral:#d64541;
  --amber:#b7791f;
  --bg:#f2f4f3;          /* app background */
  --card:#ffffff;
  --ink:#1d2724;
  --muted:#65746e;
  --line:#e2e8e5;
  --focus:#2d6a4f;
  --radius:10px;
  --shadow:0 1px 3px rgba(14,31,24,.08);
}
*{box-sizing:border-box;margin:0;padding:0}
/* El atributo hidden debe ganar sobre cualquier display de clase (.app, .login-wrap,
   .quick-panel, etc.); si no, login y app se muestran apilados. */
[hidden]{display:none!important}
html,body{height:100%}
body{
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  background:var(--bg);color:var(--ink);font-size:15px;line-height:1.45;
  -webkit-font-smoothing:antialiased;
}
button{font:inherit;cursor:pointer}
input,textarea,select{font:inherit;color:var(--ink)}
:focus-visible{outline:2px solid var(--focus);outline-offset:2px}
.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.muted{color:var(--muted)}
.small-text{font-size:.85rem}

/* ---------- buttons ---------- */
.btn{
  display:inline-flex;align-items:center;gap:.4em;border:1px solid var(--line);
  background:var(--card);color:var(--ink);border-radius:8px;padding:.5em .95em;
  font-weight:600;font-size:.9rem;text-decoration:none;transition:background .12s,border-color .12s;
}
.btn:hover{background:#f6f8f7}
.btn.primary{background:var(--forest);border-color:var(--forest);color:#fff}
.btn.primary:hover{background:var(--forest-hi)}
.btn.primary:disabled{opacity:.55;cursor:not-allowed}
.btn.ghost{background:transparent}
.btn.small{padding:.35em .7em;font-size:.82rem}

/* ---------- login ---------- */
.login-wrap{
  min-height:100vh;display:grid;place-items:center;padding:24px;
  background:
    radial-gradient(900px 600px at 15% 10%, #1f5a3e 0%, rgba(31,90,62,0) 55%),
    linear-gradient(150deg,#081510 0%,#10261c 55%,#070f0b 100%);
}
.login-card{
  width:min(380px,100%);background:var(--card);border-radius:16px;padding:38px 34px 26px;
  box-shadow:0 18px 50px rgba(0,0,0,.4);display:flex;flex-direction:column;
}
.login-logo{width:52px;height:52px;border-radius:13px;background:var(--deep);display:grid;place-items:center;margin-bottom:16px}
.login-logo .dot{width:22px;height:22px;border-radius:50%;background:var(--lime)}
.login-card h1{font-size:1.5rem;letter-spacing:-.01em}
.login-sub{color:var(--muted);margin:.15rem 0 1.4rem}
.login-card label{font-size:.82rem;font-weight:700;margin:.65rem 0 .25rem;color:#334}
.login-card input{border:1px solid var(--line);border-radius:8px;padding:.65em .8em}
.login-card button{margin-top:1.3rem;background:var(--forest);color:#fff;border:none;border-radius:8px;padding:.7em;font-weight:700}
.login-card button:hover{background:var(--forest-hi)}
.login-error{background:#fdecea;color:#8d2b25;border:1px solid #f5c6c2;border-radius:8px;padding:.55em .8em;font-size:.85rem;margin-bottom:.4rem}
.login-foot{margin-top:1.6rem;text-align:center;font-size:.72rem;color:var(--muted);letter-spacing:.12em;text-transform:uppercase}

/* ---------- app frame ---------- */
.app{height:100vh;display:flex;flex-direction:column}
.topbar{
  height:52px;flex:0 0 auto;background:var(--deep);color:#fff;display:flex;align-items:center;
  justify-content:space-between;padding:0 16px;
}
.brand{display:flex;align-items:center;gap:.55em;font-weight:800;letter-spacing:.01em}
.brand .dot{width:13px;height:13px;border-radius:50%;background:var(--lime)}
.top-actions{display:flex;align-items:center;gap:.7em}
.topbar .who{font-size:.88rem;opacity:.85}
.topbar .btn.ghost{color:#fff;border-color:rgba(255,255,255,.25)}
.topbar .btn.ghost:hover{background:rgba(255,255,255,.08)}
.demo-badge{
  font-size:.68rem;font-weight:800;letter-spacing:.08em;color:var(--deep);
  background:var(--lime);border-radius:20px;padding:.25em .8em;
}

.cols{flex:1;display:grid;grid-template-columns:340px 1fr 300px;min-height:0}

/* ---------- column 1: list ---------- */
.col-list{background:var(--card);border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.list-head{padding:12px 12px 8px;border-bottom:1px solid var(--line)}
.tabs{display:flex;gap:4px;margin-bottom:8px}
.tab{
  flex:1;border:none;background:transparent;border-radius:7px;padding:.45em .3em;
  font-size:.84rem;font-weight:600;color:var(--muted);
}
.tab:hover{background:#eef2f0}
.tab.active{background:var(--deep);color:#fff}
#search{width:100%;border:1px solid var(--line);border-radius:8px;padding:.5em .75em;font-size:.88rem}
.conv-list{list-style:none;overflow-y:auto;flex:1}
.conv{
  display:grid;grid-template-columns:1fr auto;gap:2px 8px;
  padding:11px 14px;border-bottom:1px solid var(--line);cursor:pointer;border-left:3px solid transparent;
}
.conv:hover{background:#f6f8f7}
.conv.active{background:#eef5ef;border-left-color:var(--forest)}
.conv .nm{font-weight:700;font-size:.92rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .time{font-size:.74rem;color:var(--muted);white-space:nowrap}
.conv .preview{grid-column:1/-1;font-size:.83rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .meta{grid-column:1/-1;display:flex;align-items:center;gap:6px;margin-top:3px;flex-wrap:wrap}
.chip{
  display:inline-block;font-size:.68rem;font-weight:700;border-radius:20px;padding:.14em .6em;
  background:#eef2f0;color:#41504a;border:1px solid var(--line);
}
.chip.state{background:#e7f0ea;color:var(--forest);border-color:#cfe0d5}
.chip.state.vendido{background:#e3f6e8;color:#1c7a3d;border-color:#bfe6cb}
.chip.state.perdido{background:#fdecea;color:#a03530;border-color:#f2cbc8}
.chip.assign{background:#eef2fb;color:#3b5688;border-color:#d8e0f2}
.badge-unread{
  min-width:20px;height:20px;border-radius:10px;background:var(--forest);color:#fff;
  font-size:.72rem;font-weight:800;display:inline-grid;place-items:center;padding:0 6px;justify-self:end;
}

/* ---------- column 2: thread ---------- */
.col-thread{display:flex;flex-direction:column;min-height:0;min-width:0}
#thread{display:flex;flex-direction:column;flex:1;min-height:0}
.thread-head{
  display:flex;align-items:center;gap:12px;background:var(--card);
  border-bottom:1px solid var(--line);padding:10px 16px;
}
.thread-title{flex:1;min-width:0}
.thread-title h2{font-size:1.02rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.thread-title .muted{font-size:.8rem}
.thread-meta{display:flex;align-items:center;gap:8px}
.window-chip.open{background:#e7f0ea;color:var(--forest);border-color:#cfe0d5}
.window-chip.closed{background:#fdf3e2;color:var(--amber);border-color:#f0dcb4}

.messages{
  list-style:none;flex:1;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:8px;
  background:
    radial-gradient(circle at 20% 10%, rgba(27,67,50,.035) 0, transparent 45%),
    radial-gradient(circle at 85% 85%, rgba(27,67,50,.03) 0, transparent 40%),
    var(--bg);
}
.msg{max-width:min(70%,560px);display:flex;flex-direction:column}
.msg .bubble{
  border-radius:12px;padding:.55em .8em;box-shadow:var(--shadow);
  white-space:pre-wrap;word-wrap:break-word;font-size:.92rem;
}
.msg.in{align-self:flex-start}
.msg.in .bubble{background:var(--card);border:1px solid var(--line);border-bottom-left-radius:4px}
.msg.out{align-self:flex-end}
.msg.out .bubble{background:var(--lime-soft);border:1px solid var(--lime-line);border-bottom-right-radius:4px}
.msg .info{font-size:.7rem;color:var(--muted);margin-top:2px;display:flex;gap:.5em;align-items:center}
.msg.out .info{justify-content:flex-end}
.msg .status-failed{color:var(--coral);font-weight:700}
.day-sep{align-self:center;font-size:.72rem;color:var(--muted);background:#e8ede9;border-radius:20px;padding:.2em .9em;margin:8px 0}

.window-closed{
  background:#fdf3e2;border-top:1px solid #f0dcb4;color:#6b5313;
  padding:10px 16px;font-size:.86rem;
}
.composer{
  display:flex;align-items:flex-end;gap:8px;background:var(--card);
  border-top:1px solid var(--line);padding:10px 12px;
}
.composer textarea{
  flex:1;resize:none;border:1px solid var(--line);border-radius:10px;padding:.6em .8em;
  max-height:130px;font-size:.92rem;
}
.composer[data-disabled="1"] textarea,.composer[data-disabled="1"] .btn{opacity:.5;pointer-events:none}

.quick-panel{
  position:absolute;bottom:70px;left:0;right:0;margin:0 12px;max-height:290px;overflow-y:auto;
  background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:0 10px 30px rgba(14,31,24,.18);
  z-index:30;
}
.col-thread{position:relative}
.qr{
  display:block;width:100%;text-align:left;border:none;background:none;
  padding:.65em .9em;border-bottom:1px solid var(--line);
}
.qr:last-child{border-bottom:none}
.qr:hover,.qr.sel{background:#eef5ef}
.qr .qr-t{font-weight:700;font-size:.85rem}
.qr .qr-t code{color:var(--forest);background:#eef2f0;border-radius:5px;padding:0 .35em;margin-right:.4em;font-size:.78rem}
.qr .qr-b{font-size:.8rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* ---------- column 3: lead panel ---------- */
.col-panel{
  background:var(--card);border-left:1px solid var(--line);overflow-y:auto;padding:16px 14px;
}
.col-panel h3{font-size:.95rem;margin-bottom:10px}
.panel-block{margin-bottom:18px}
.panel-block h4{
  font-size:.72rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);margin-bottom:6px;
}
.panel-block select{
  width:100%;border:1px solid var(--line);border-radius:8px;padding:.5em .6em;background:#fff;
}
.assign-row{display:flex;gap:6px}
.assign-row select{flex:1}
.label-chips{display:flex;flex-wrap:wrap;gap:6px}
.lchip{
  border:1px solid var(--line);background:#fff;border-radius:20px;padding:.28em .8em;
  font-size:.78rem;font-weight:600;color:var(--muted);
}
.lchip[aria-pressed="true"]{background:var(--forest);border-color:var(--forest);color:#fff}
#note-form textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:.5em .7em;margin-bottom:6px}
.notes{list-style:none;margin-top:10px;display:flex;flex-direction:column;gap:8px}
.notes li{background:#fbf8ef;border:1px solid #efe6c8;border-radius:8px;padding:.55em .7em;font-size:.84rem}
.notes .n-meta{font-size:.7rem;color:var(--muted);margin-top:3px}

/* ---------- empty states / toast / dialog ---------- */
.empty{padding:40px 20px;text-align:center;color:var(--muted)}
.empty.tall{margin:auto}
.empty-icon{font-size:2rem;margin-bottom:8px}
.toast{
  position:fixed;bottom:22px;left:50%;transform:translateX(-50%);
  background:var(--deep);color:#fff;border-radius:10px;padding:.7em 1.2em;font-size:.9rem;
  box-shadow:0 8px 30px rgba(0,0,0,.3);z-index:99;
}
.toast.error{background:var(--coral)}
dialog{
  border:none;border-radius:14px;padding:22px;width:min(430px,92vw);
  box-shadow:0 20px 60px rgba(0,0,0,.35);
}
dialog::backdrop{background:rgba(14,31,24,.5)}
dialog h3{margin-bottom:4px}
dialog label{display:block;font-size:.8rem;font-weight:700;margin:.7rem 0 .2rem}
dialog input,dialog textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:.55em .7em}
.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}
.camp-row{display:flex;gap:12px}
.camp-row>div{flex:1}
.camp-check{display:flex!important;flex-direction:row;align-items:center;gap:8px;margin:.9rem 0 .2rem;font-weight:700}
.camp-check input{width:auto!important}
#users-modal{width:min(560px,94vw)}
.users-list{list-style:none;max-height:46vh;overflow-y:auto;margin:.3rem 0}
.urow{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid var(--line)}
.urow.inactivo{opacity:.55}
.uinfo{display:flex;flex-direction:column;min-width:0}
.unm{font-weight:700}
.uem{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.uactions{display:flex;align-items:center;gap:6px;flex-shrink:0}
.uactions .urole{width:auto;padding:.3em .5em}
.users-new{margin-top:.6rem;padding-top:.6rem;border-top:1px solid var(--line)}
.users-new h4{margin:0 0 .2rem}
.users-result{margin:.6rem 0;padding:.6em .7em;border-radius:8px;background:#f2fbe0;border:1px solid #cde89a;font-size:.9rem;word-break:break-all}

/* ---------- responsive ---------- */
.only-mobile{display:none}
.only-narrow{display:none}
@media (max-width:1150px){
  .cols{grid-template-columns:320px 1fr}
  .col-panel{
    position:fixed;top:52px;right:0;bottom:0;width:min(320px,88vw);z-index:40;
    box-shadow:-12px 0 30px rgba(14,31,24,.15);transform:translateX(100%);transition:transform .18s;
  }
  .col-panel.open{transform:none}
  .only-narrow{display:inline-flex}
}
@media (max-width:800px){
  .cols{grid-template-columns:1fr}
  .col-list{position:fixed;inset:52px 0 0 0;z-index:35;transform:none;transition:transform .18s}
  .col-list.hidden{transform:translateX(-105%)}
  .only-mobile{display:inline-flex}
  .msg{max-width:86%}
}

/* ============================================================
   Agregados de la bandeja bot + humano (pisano-bot)
   ============================================================ */

/* Chip de modo en el header del chat y en la lista */
.mode-chip.bot{background:#e8f1fb;color:#2a5c9c;border-color:#c9ddf3}
.mode-chip.humano{background:#e7f0ea;color:var(--forest);border-color:#cfe0d5}
.chip.mode-bot{background:#e8f1fb;color:#2a5c9c;border-color:#c9ddf3}

/* Burbujas del bot: mismas salientes pero en azul suave, para distinguirlas
   de las respuestas humanas (verde lima) de un vistazo */
.msg.bot .bubble{background:#e8f1fb;border-color:#c9ddf3}

/* Imágenes en mensajes */
.msg-img{max-width:100%;border-radius:8px;display:block;margin-bottom:4px;max-height:320px;object-fit:contain}

/* Escalaciones del bot en la ficha */
.escalations{list-style:none;display:flex;flex-direction:column;gap:8px}
.escalations li{border-radius:8px;padding:.55em .7em;font-size:.84rem;border:1px solid var(--line);background:#fff}
.escalations li.pendiente{background:#fdf3e2;border-color:#f0dcb4}
.escalations li.atendida{opacity:.7}
.escalations .esc-motivo{display:block;font-weight:700;font-size:.72rem;text-transform:uppercase;letter-spacing:.05em;color:var(--amber);margin-bottom:2px}
.escalations li.atendida .esc-motivo{color:var(--muted)}